Starter
Essential tools for operations.
199PLN/month
- Menu management
- KDS
- QR menu
- Table management
Grow · Growth Product
Remember every guest, not just every order.
TableMind Restaurant CRM turns visits, orders, reservations, reviews, loyalty activity, and guest preferences into clear customer profiles your team can actually use.
Guest profiles
Order & visit history
Preference tracking
Smart segments
Loyalty & marketing ready
AK
GUEST PROFILE
Anna K.
GOLD
8
Visits
€340
Avg / mo
Fri
Fav. time
Last order
Vegan ramen, sparkling water
Preferences
VeganWindow tableBirthday · May
"Loved the service" · last feedback
SUGGESTED ACTION
Send weekend tasting menu invite
Reservation
completed
QR payment
received
Loyalty reward
unlocked
Review
submitted
Campaign
clicked
Repeat order
placed
Every order, visit, booking, and review becomes part of the guest story.
A restaurant grows when guests come back.
Most restaurant systems remember transactions. TableMind CRM remembers relationships.
It helps your restaurant understand repeat guests, first-time customers, loyal diners, inactive customers, high-value guests, and people who need a reason to return. Every useful interaction can become part of the guest profile — from a digital menu order to a reservation, payment, review, reward, or marketing campaign.
The memory layer
Turn restaurant activity into guest knowledge.
A customer orders takeaway. Another books a table every Friday. Someone leaves great feedback. A regular always chooses vegan dishes. A family orders every Sunday. A guest stops visiting for two months. Without CRM, these are disconnected events.
WITHOUT CRM
Takeaway order #4812
Friday booking
5-star review
Inactive 60 days
Disconnected events.
WITH TABLEMIND CRM
Prefers vegan dishes
Returns every Friday
Happy, loyal regular
Win-back ready
Useful signals. The memory layer of your restaurant.
Definition
What is a restaurant CRM?
A restaurant CRM is a customer relationship system built for hospitality. It stores useful guest information such as contact details, visit history, order history, preferences, loyalty status, feedback, booking activity, and customer segments.
Unlike a generic CRM, a restaurant CRM is connected to the way restaurants actually work — it understands orders, reservations, tables, loyalty, reviews, campaigns, and repeat visits. TableMind helps turn everyday restaurant interactions into guest profiles and growth opportunities.
Why it matters
You can't grow repeat business from data you don't remember.
Guests are more than transactions
A receipt only tells you what was paid. A guest profile tells you who ordered, what they like, how often they return, and what may bring them back.
Repeat customers need recognition
Regular guests notice when restaurants remember preferences, birthdays, favorite items, or previous visits.
Marketing without segmentation is wasteful
Sending the same offer to every customer ignores what different guests actually want.
Loyalty needs customer identity
Rewards, points, offers, and retention campaigns work better when connected to real guest behavior.
Feedback should connect to the journey
Reviews and feedback become more useful when they are connected to orders, visits, and customer history.
Restaurants need owned relationships
Marketplaces and social platforms bring attention, but restaurants need their own guest database to build long-term relationships.
From signals to relationships
A guest journey, not a feature dump.
Every interaction flows through five stages — capture, understand, segment, act, improve — and the results feed straight back into what you know.
01
Capture
Guest interacts with your restaurant.
· Places an order· Books a table· Pays by QR· Joins loyalty· Leaves feedback· Clicks a campaign
02
Understand
TableMind builds a clearer guest profile.
· Favorite items· Visit frequency· Average spend· Preferred channel· Loyalty status· Dietary preferences
03
Segment
Guests are grouped into useful audiences.
· First-time guests· Regulars· VIPs· Lapsed customers· Vegetarian guests· High-spend guests
04
Act
Send better campaigns or service actions.
· Bring back inactive guests· Reward loyal guests· Promote lunch offers· Invite VIPs to events· Send birthday rewards· Ask for feedback
05
Improve
Results feed back into insights.
· Campaign performance· Repeat order rate· Loyalty redemption· Revenue by segment· Lifetime value signals· Review changes
Inside the product
Guest profiles that tell a story.
See the guest behind the order: visits, favorite items, loyalty status, reviews, preferences, notes, and campaign history — all in one living profile.
Visit timeline Preference tags Loyalty status
AK
Anna K.
Gold · 8 visits · regular
Reservation · table 7
Fri · 2 guests · window seat
Order · vegan ramen
€34 · sparkling water
Review · 5 stars
"Loved the service"
Segments that make marketing smarter.
Group guests by behavior, timing, value, preferences, and engagement so every campaign feels relevant — not generic.
412
Regulars
88
Lapsed guests
236
Lunch customers
54
VIPs
127
Birthday month
193
Vegan guests
Every product feeds the relationship.
Orders, reservations, reviews, loyalty, payments, app activity, and campaigns all strengthen the same guest profile.
CRM
guest profile
Orders
Reservations
Loyalty
Reviews
Payments
App & campaigns
Better hospitality before guests arrive.
Hosts and managers see guest notes, special occasions, table preferences, and previous visits — so the welcome feels personal.
Tonight · 7:30 PM
Table 7AK
Anna K. · returning
8th visit · Gold member
Prefers window seating
Birthday in May
Vegan · no nuts
Find guests before they disappear.
Identify inactive customers and build win-back campaigns based on real behavior — not guesswork.
CHURN RISK · NO VISIT IN…
30d
64 guests
60d
88 guests
90d
131 guests
Loyalty connected to real behavior.
Points and rewards become more useful when they're tied to order history, visit frequency, and customer segments.
Gold · Anna K.
840 pts
160 points to next reward
WEEKEND TASTING MENU INVITE
Opened & reserved
Full functionality
Everything in Restaurant CRM.
Grouped by what it does — guest data, segments, the products it connects to, the intelligence it surfaces, and the controls that keep it safe.
Guest data
Guest profiles
Order history
Visit history
Preferences
Customer tags
Staff notes
Birthday & occasions
Consent settings
Segments & audiences
Smart segments
First-time guests
Regular guests
Lapsed customers
High-value guests
Preference-based
Birthday month
Export & sync
Connected products
Loyalty
Reviews
Reservations
Direct ordering
Restaurant app
Marketing tools
Payments & QR
Campaign history
Intelligence & controls
Lifetime value signals
Churn risk signals
Campaign recommendations
CRM analytics
Customer search
Duplicate handling
Multi-location profiles
Staff permissions
How it works
How TableMind CRM works.
STEP 01
Guest interacts
A guest orders, books, pays, joins loyalty, leaves feedback, uses the app, or clicks a campaign.
STEP 02
CRM builds profile
Orders, visits, preferences, loyalty activity, and feedback connect to the customer record.
STEP 03
Guests segmented
The CRM groups guests by behavior, preferences, timing, value, and engagement automatically.
STEP 04
Your team understands
Hosts, managers, and marketers see relevant customer context before taking guest-facing actions.
STEP 05
Target campaigns
Send highly relevant offers to regulars, inactive guests, loyalty members, or birthday guests.
STEP 06
Guests return
Orders, bookings, point redemptions, reviews, and visits feed straight back into the profile loop.
STEP 07
Measure growth
Track repeat guest rates, segment growth, campaign results, and customer lifetime value.
And the loop continues
Every cycle makes the next campaign smarter and the guest relationship stronger.
In the real world
Seven situations, one outcome: guests come back.
Bringing back inactive guests
Customers ordered regularly, then stopped — and the team doesn't know who disappeared or when to reach out.
✓
A targeted win-back offer instead of guessing.
Recognizing regulars
A guest visits every Friday and often orders the same dish, but staff may not always spot the pattern.
✓
More personal service, every visit.
Better birthday campaigns
The restaurant wants to bring guests in for birthdays, but the data isn't organized.
✓
A birthday-month segment with timely offers.
Promoting a new vegan menu
A generic campaign for new vegan dishes won't interest everyone on the list.
✓
Sent only to the most relevant audience.
Improving service recovery
A guest leaves negative feedback, but the complaint is disconnected from their history.
✓
Managers respond with full context.
Understanding high-value guests
Some customers spend more, visit more, or bring groups — but get treated the same as everyone else.
✓
VIP segments and better retention actions.
Multi-location brand
A restaurant group has guests visiting different branches, and each location only sees part of the relationship. CRM connects guest behavior across locations where enabled.
Loyalty understood at group level
Who uses it
Built for everyone who touches the guest.
Owners
Understand repeat guests, customer value, inactive customers, and retention opportunities.
Managers
View guest context, monitor segments, and improve service recovery.
Hosts & staff
Recognize repeat guests, see table preferences, dietary preferences, and notes.
Marketers
Build smarter campaigns, send targeted offers, and measure repeat visit results.
Better together
Connect guest relationship tools.
A CRM works best when connected. TableMind Restaurant CRM syncs with reservations, table management, loyalty, payments, reviews, and marketing tools.
TableMind pricing
Start free. Upgrade when your menu starts doing real work.
Transparent plans for QR menus, ordering, setup help, and restaurant workflows. No heavy POS contract needed to get started.
SAVE 20%
Most Popular
Pro
Growth and online features.
259PLN/month
- Everything in Starter
- Online ordering
- Reservations
- Analytics
- Custom branding
Premium
Enterprise automation.
Custom pricing
- Advanced AI assistant
- Preorder/dine-in automation
- Priority support
- API access
Questions
Frequently asked questions.
A system for managing guest profiles, order history, visit history, preferences, loyalty activity, feedback, and customer segments.
A normal CRM is usually built for sales teams. A restaurant CRM is built around hospitality data such as orders, visits, reservations, table preferences, loyalty, reviews, and repeat behavior.
Yes. CRM can show past orders from connected TableMind ordering workflows.
Yes. CRM can connect with loyalty so restaurants understand who earns rewards, who redeems them, and who returns.
Yes. Customers can be grouped by behavior, preferences, spending, visit frequency, order type, loyalty status, or campaign engagement where data is available.
Yes. CRM can identify guests who haven't ordered or visited recently so you can create win-back campaigns.
Yes. Staff can add internal notes such as preferences, service details, VIP status, special occasions, or follow-up needs.
Yes. Reservation history, guest notes, table preferences, and visit status can connect to the guest profile where enabled.
Yes. Feedback and review activity can connect to guest profiles where appropriate.
Yes. CRM can support targeted marketing campaigns when connected with TableMind Marketing Tools and proper communication consent.
Yes. Multi-location CRM can help restaurant groups understand guests across branches where enabled.
Customer data should be handled with proper permissions, consent, access controls, and privacy rules based on the restaurant's market and legal requirements.
Ready to turn guests into regulars?
Build richer guest profiles, understand customer behavior, and bring more people back with a CRM built for restaurants.