Starter
Essential tools for operations.
199PLN/month
- Menu management
- KDS
- QR menu
- Table management
Integration Product
Connect direct delivery orders to real courier workflows.
TableMind Courier Integrations help restaurants coordinate courier assignment, pickup timing, delivery status, handoff, customer updates, and delivery performance from one connected restaurant workflow.
Courier assignment
Automate dispatch and triggers
Pickup & delivery ETA
Align kitchen and courier timing
Handoff status
Full counter visibility for staff
Direct delivery support
Built for own website and apps
Customer delivery updates
Automate SMS and tracking triggers
Fulfillment analytics
Identify dispatch delays
ORDER #2841DIRECT
Customer:Anna K.
Kitchen:Ready in 6m
Courier:Assigned
Pickup ETA:12:42
Courier on the way
DISPATCH INFO
Delivery Fee:9.99 zł
Distance:3.2 km
Handoff:Counter shelf
SMS Update Sent
Courier assigned
Pickup in 8 min
Out for delivery
Delivered
Fulfillment Success
Direct delivery only works when fulfillment is clear.
Taking a delivery order is only the first step. The real challenge is getting the food from kitchen to customer at the right time.
Courier Integrations help TableMind connect direct delivery orders with courier workflows, so restaurants can manage pickup timing, handoff, delivery status, and customer communication more clearly.
Operations Alignment
Make delivery handoff part of the restaurant system.
When restaurants start accepting direct delivery orders, they often focus on the ordering page. But delivery success depends on what happens after checkout.
Who delivers the order?
Automatically assign orders to preferred courier partners or your own fleet based on zone rules.
When will they arrive?
Track courier arrival ETA in real time so kitchen preps food to be finished at pickup time.
Is the food ready?
Sync order ready status directly from your KDS to alert dispatch and prompt courier handover.
Has the courier picked it up?
Staff log handoff confirmations to close counter queues and track courier departure.
Has the customer received it?
Out-for-delivery and completed statuses sync back automatically with optional tracking links.
Where did the delay happen?
Analyze timing metrics at each step (prep, wait, handoff, transit) to optimize margins.
TableMind Courier Integrations are designed to connect delivery fulfillment with the rest of your restaurant workflow. Orders can move from Direct Ordering to Kitchen Display, then to courier assignment, pickup, delivery tracking, customer updates, and analytics. This helps restaurants grow direct delivery without creating another disconnected process.
Definition
What are courier integrations?
Courier integrations connect TableMind with courier services, last-mile delivery providers, or delivery dispatch workflows.
They can help restaurants manage delivery fulfillment for direct orders, including courier assignment, pickup time, delivery ETA, handoff status, delivery completion, and delivery reporting.
Fulfillment Layer: Courier Integrations sit between your restaurant’s order system and the physical delivery network. They are especially useful for restaurants that want to accept direct delivery orders from their own website, app, QR menu, or ordering link.
Capabilities overview
On-demand dispatch trigger
Real-time courier assignments
Direct ETA synchronization to counter
Handoff verification logs
Out-for-delivery customer alerts
Fulfillment zones, fees, and rules
Comparison
Courier Integrations vs Marketplace Integrations
They solve different problems. Here is how they stack up.
Marketplace Integrations
INCOMING PIPES
What they connect
External delivery marketplaces (Wolt, Glovo, Bolt Food, Uber Eats, Pyszne.pl, etc.).
Main job
Receive external marketplace orders and pull them into TableMind.
Ecosystem purpose
Bring customer demand from outside aggregators directly into your restaurant operations.
Courier Integrations
OUTGOING PIPES
What they connect
Delivery fulfillment services, white-label networks, last-mile dispatch, or in-house fleets.
Main job
Help direct delivery orders get assigned, dispatched, tracked, and delivered.
Ecosystem purpose
Deliver orders placed directly on your own website, app, or link using trusted courier networks.
Simple explanation: Marketplace Integrations bring external orders in. Courier Integrations help direct orders go out.
Operational Friction
Direct delivery should not depend on manual coordination.
Courier timing affects food quality
If the courier arrives too early, they wait. If they arrive too late, food sits and quality drops.
Direct delivery needs fulfillment
A restaurant can accept direct orders, but without delivery coordination, the workflow remains incomplete.
Staff need pickup visibility
Counter staff should know which orders are waiting, which courier is coming, and which orders have been collected.
Customers expect updates
Delivery customers want to know whether their order is accepted, preparing, picked up, and on the way.
Delivery costs need control
Restaurants need visibility into delivery fees, zones, distance, minimum orders, and delivery performance.
Owners need to know where delays happen
If delivery is late, the problem may be kitchen prep, courier pickup, handoff, routing, or customer address issues.
Workflow Lifecycle
The Delivery Fulfillment Flow
Courier Integrations work as a coordinated pipeline, from checkout to customer.
DISPATCH SIGNAL Pipeline Live
A guest places a direct delivery order.
Step 1: Order Created
The order comes from the restaurant website, app, direct ordering page, QR menu, or another TableMind ordering channel.
Action: Customer orders online at 12:15 PM for dinner delivery.
Fulfillment timing tracker
Ecosystem Support
Designed for the courier workflows restaurants already use.
Courier support depends on market setup, provider API access, commercial agreements, technical feasibility, and TableMind’s roadmap.
AvailableLive and supported
In ProgressBeing developed
PlannedOn the roadmap
RequestedAvailable on demand
CustomBespoke projects
On-Demand Partner
Wolt Drive
Available
On-Demand Partner
Glovo On-Demand
Available
White-label dispatch
Uber Direct
Available
Last-mile courier
Stuart
In Progress
Regional operators
Local Couriers
Custom
In-house driver app
Restaurant Fleets
Planned
Aggregation platforms
Dispatch Systems
Requested
DaaS Partners
White-label Delivery
Requested
Note: Courier integration availability depends on commercial agreements, provider credentials, and TableMind setup.
Feature Catalog
Full Courier Integration Capabilities
Explore all 30 features built to connect, dispatch, and track direct deliveries.
Dispatch & Routing
Courier Request
Allows a restaurant to request a courier for a delivery order where supported.
Status & Tracking
Courier Assignment
Shows when a courier has been assigned to a delivery order.
Status & Tracking
Courier ETA
Displays expected courier arrival time at the restaurant where available.
Status & Tracking
Delivery ETA
Shows estimated arrival time at the customer destination where supported.
Status & Tracking
Pickup Status
Tracks whether the courier is requested, assigned, arriving, waiting, picked up, or cancelled.
Status & Tracking
Handoff Confirmation
Confirms that the order has been handed to the courier.
Status & Tracking
Out-for-Delivery Status
Shows when the order has left the restaurant.
Status & Tracking
Delivered Status
Shows when delivery is completed where supported.
Rules & Operations
Delivery Cancellation Handling
Tracks cancelled courier requests or failed delivery assignments where supported.
Rules & Operations
Delivery Fee Handling
Supports delivery fee data or delivery pricing logic where provider workflows allow it.
Rules & Operations
Distance Calculation
Shows distance between restaurant and delivery destination where supported.
Rules & Operations
Delivery Zone Rules
Defines where direct delivery is available so you only accept profitable orders.
Rules & Operations
Minimum Order Rules
Sets minimum order value for delivery to protect transaction margin.
Dispatch & Routing
Courier Provider Selection
Allows restaurants to choose preferred courier partners where multiple providers are available.
Dispatch & Routing
Automatic Courier Trigger
Requests a courier automatically based on order status or preparation timing.
Dispatch & Routing
Manual Courier Trigger
Allows staff to request courier manually when human control is preferred.
Rules & Operations
Kitchen Display Connection
Connects delivery orders with KDS preparation status to coordinate pickup timing.
Rules & Operations
Delivery & Takeaway Hub Connection
Shows delivery orders inside the Delivery & Takeaway Hub for a unified off-premise view.
Status & Tracking
Customer Notifications
Sends customer status updates (accepted, preparing, out-for-delivery, etc.) automatically.
Status & Tracking
Courier Tracking Link
Provides tracking information or a tracking link where supported by the courier provider.
Rules & Operations
Address Validation
Checks delivery address completeness or validity to minimize delays and failed drop-offs.
Rules & Operations
Delivery Instructions
Stores customer notes like gate code, floor number, contactless delivery, or call on arrival.
Status & Tracking
Proof of Delivery
Stores delivery confirmation or courier photos where the provider supports it.
Rules & Operations
Failed Delivery Handling
Flags failed delivery attempts or delivery exceptions for quick support responses.
Rules & Operations
Courier Performance Analytics
Tracks courier timing, pickup delays, delivery delays, failed deliveries, and completion rates.
Rules & Operations
Direct Delivery Analytics
Tracks direct delivery orders, revenue, delivery fees, average times, and profitability.
Rules & Operations
Multi-location Courier Setup
Supports branch-specific delivery zones, courier providers, fees, and rules.
Rules & Operations
Integration Logs
Records courier events (request sent, assigned, picked up, etc.) to help troubleshoot issues.
Rules & Operations
Error Alerts
Flags failed courier requests, unavailable courier providers, bad addresses, or delivery exceptions.
Dispatch & Routing
Custom Courier Workflows
Supports evaluation for custom courier configurations or local delivery arrangements.
In Practice
Real situations, connected solutions.
How Courier Integrations streamline daily operations.
Restaurant with direct delivery
Problem: Wants to accept delivery orders from website but doesn't want staff manually calling couriers.
Solution: Courier Integration connects direct orders with courier request and assignment workflows.
Direct delivery becomes easier to operate.
Courier arrives too early
Problem: Couriers wait at counter while food is still preparing, putting pressure on staff.
Solution: Courier request trigger timing is synced dynamically to KDS kitchen preparation status.
Pickup timing matches food readiness.
Food waits too long
Problem: Food is ready but pickup is delayed, reducing quality before reaching customer.
Solution: Courier ETA and pickup status alerts are visible directly on the counter screen.
Managers spot delays instantly.
Customer asks where order is
Problem: Customer calls asking for status. Staff have no idea where the courier is.
Solution: Real-time courier dispatch status and optional tracking link are synced on screen.
Staff answer quickly or customer tracks online.
Multi-location restaurant
Problem: Group has several branches with different local zones, providers, and settings.
Solution: Configure branch-specific rules, partner dispatch credentials, and delivery zone fees.
Consolidated rules across branches.
Delivery cost review
Problem: Owner wants to know if direct delivery is actually profitable compared to marketplaces.
Solution: Courier analytics track delivery fees, pickup times, and direct revenues in one view.
Owners make decisions based on clear ROI.
User Roles
Who uses Courier Integrations?
Owners
Support direct delivery and reduce reliance on marketplace commissions.
Managers
Monitor courier status, ETAs, and daily fulfillment performance.
Counter Staff
View pickup timing and package orders for smooth courier handoffs.
Kitchen Staff
See delivery timers on KDS so food is hot when couriers arrive.
Couriers
Enjoy accurate ready times, handoff notes, and minimal wait times.
Customers
Receive transparent status alerts and hot, timely meals.
Finance Teams
Review delivery cost metrics to protect direct order margins.
Multi-location Operators
Control courier credentials and rules across multiple branches.
Feature Showcase 01
Courier assignment connected to direct orders.
Request or assign couriers for direct delivery orders without turning delivery into a manual side process. Maintain one streamlined pipeline from checkout to dispatch.
ORDER DISPATCHWOLT DRIVE
Order ID:#2841
Status:Request Pending
Feature Showcase 02
Match courier pickup with kitchen readiness.
Use preparation timing and order status to coordinate when couriers should arrive. Reduce counter crowding and prevent completed food from cooling.
Kitchen Ready (KDS)
Estimated: 6 minutes
Courier ETA
Assigned: 8 minutes
Feature Showcase 03
Track the handoff.
See whether an order is waiting, picked up, out for delivery, delivered, delayed, failed, or cancelled. Avoid pickup confusion at the counter.
Preparing
Ready for Pickup
Courier Assigned (Jan)
Delivered
PLAN AVAILABILITY
Add Courier Integrations when your restaurant is ready to manage direct delivery.
Courier Integrations are best for restaurants that want to accept direct delivery orders and connect fulfillment with restaurant operations.
TableMind pricing
Start free. Upgrade when your menu starts doing real work.
Transparent plans for QR menus, ordering, setup help, and restaurant workflows. No heavy POS contract needed to get started.
SAVE 20%
Most Popular
Pro
Growth and online features.
259PLN/month
- Everything in Starter
- Online ordering
- Reservations
- Analytics
- Custom branding
Premium
Enterprise automation.
Custom pricing
- Advanced AI assistant
- Preorder/dine-in automation
- Priority support
- API access
Note: Courier availability depends on market, provider API access, courier partner approval, commercial agreements, technical feasibility, and TableMind’s roadmap.
FAQ
Questions, answered.
Courier Integrations connect TableMind delivery orders with courier or last-mile delivery workflows, including courier assignment, pickup status, delivery tracking, and handoff information where supported.
Marketplace Integrations bring external marketplace orders into TableMind. Courier Integrations help direct delivery orders go out to the customer through courier workflows.
Automatic courier request can be supported where the courier provider and restaurant workflow allow it (e.g. requesting a courier when the order is 10 minutes from ready).
Yes. Manual courier request triggers can be supported directly from the order details inside TableMind where provider integration allows it.
Courier pickup ETA and delivery ETA can be shown where the courier provider supplies that data.
Yes. Customer updates can be supported for statuses such as accepted, preparing, courier assigned, picked up, on the way, and delivered where available.
Tracking links can be supported where the courier provider offers them as part of their API payload.
Yes. Delivery zones can be supported for direct delivery workflows where enabled.
Delivery fee rules (flat rate, distance-based, minimum orders) can be supported depending on restaurant setup and provider capability.
Internal delivery team workflows can be considered depending on TableMind’s product scope and implementation roadmap.
Yes. Delivery orders can connect with KDS so courier timing and kitchen readiness can be coordinated.
Yes. Courier performance analytics can track pickup timing, delivery timing, delays, failed deliveries, fees, and completion rates where data is available.
Yes. Multi-location courier setup can support branch-specific delivery zones, courier providers, fees, and rules where enabled.
CONNECTED PRODUCTS
Works better with the rest of TableMind.
Direct Ordering System
Accept direct delivery orders from your own restaurant channel.
Delivery & Takeaway Hub
Manage off-premise orders, pickup, delivery, and handoff from one workflow.
Kitchen Display System
Connect kitchen preparation timing with courier pickup.
Restaurant Website
Let guests order delivery directly from your restaurant website.
Own Restaurant App
Allow loyal guests to place delivery orders from your branded app.
Insights & Analytics
Track direct delivery performance, delays, revenue, and courier timing.
Integration Hub
Connect courier workflows with the rest of your restaurant stack.
Ready to make direct delivery easier to manage?
Connect direct delivery orders with courier assignment, pickup timing, handoff status, customer updates, and delivery analytics.